Frequently Asked Questions
Everything you need to know to make your house feel like home.
How long will it take for my Dorothy furniture to arrive?
Standard shipping typically takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made upholstery and final sale items are non-returnable.
Are your wood products sustainably sourced?
Yes, Dorothy is committed to sustainability. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to minimize environmental impact.
Do you offer fabric swatches before I commit to a sofa?
Absolutely. You can order up to five complimentary fabric swatches through our 'Swatch Request' page to ensure the color and texture match your space perfectly.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger home investments.
How do I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status by logging into your Dorothy account dashboard.